Broken spring, door off its track, motor that's stopped responding, or a new door altogether, we cover it. Straight answers on the phone, a firm price before anyone picks up a tool, and an engineer who actually explains what went wrong.
Most calls we get fall into one of five categories, and the fix, and the price, differs a lot between them. Here's what each one usually means in practice.
If the door has suddenly gone heavy to lift, or it's started slamming down instead of lowering under control, the spring is carrying less of the door's weight than it should. This is our most common call by a wide margin, and it's not one to keep forcing open, that strain transfers straight to the opener motor.
A car or bike clipping the door, or years of the track fixings working loose, both end the same way, a door that grinds, catches, or hangs at an angle. Realignment is usually a same-day job rather than a full track replacement.
Remote works but the door doesn't move? That's almost always the motor unit or a blocked safety sensor, not the handset. Worth a proper check before you buy a replacement remote that won't fix anything.
Up-and-over, sectional, or roller, each suits a different driveway and budget. We'll tell you honestly which fits your garage rather than steering you toward the most expensive option on the price list.
On most sectional doors, one damaged panel doesn't mean a new door, we can usually source and fit a matching replacement section instead, which is a fraction of the cost.
What's the door actually doing, not what you think broke. That tells us more than a guess.
Common faults get a fixed price on the phone. Anything unusual gets assessed first, then priced.
Usually same day if you call before early afternoon. Evening slots for doors stuck open.
We show you what went wrong and what we did about it before we leave, not just an invoice.
"Called at 8am about a spring, someone was out by 1pm and fixed within the hour."
"Told us straight the door wasn't worth repairing rather than charging us for a patch job."
"Fair price, no surprises when the invoice came."
Response time comes down to traffic on the day more than distance, so if your suburb isn't listed, call anyway, chances are we're already covering it.
Most repair calls booked before early afternoon get a same-day slot. A door stuck open jumps the queue, since that's a security issue as much as an inconvenience.
A snapped spring or cable on a door under ten years old is nearly always worth fixing, it's a cheap job. A warped panel or rusted track on a door past fifteen years often costs more to keep patching than to replace outright.
That's the spring. It carries most of the door's weight, so when it weakens or snaps, you feel the full weight in your arms instead, and forcing it risks the opener motor too.
Not if we carry out the repair. You pay for parts and labour, not for us turning up.
Most calls booked before early afternoon get a same-day slot. No callout fee if we carry out the repair.