How we handle information you give us when you call or send a quote request.
When you call us or submit the quote form on this site, we collect your name, phone number, postcode, and any details you give us about the job. We use this only to arrange and carry out the work you've asked about, nothing more.
Your details are used to contact you about your enquiry, schedule a callout, and provide an invoice for work carried out. We don't sell or share your information with third parties for marketing purposes.
We retain job and contact records for as long as reasonably necessary for accounting and warranty purposes, in line with UK record-keeping requirements for small businesses.
Under UK GDPR, you can ask us what information we hold about you, request a correction, or ask us to delete it where we're not legally required to retain it. Contact us using the details on our contact page to make a request.
Note for site owner: this is a template policy covering the basics. Have it reviewed by a solicitor or a service like Rocket Lawyer before publishing, and update the business-specific details (registered company name, ICO registration number if applicable) once known.
Most calls booked before early afternoon get a same-day slot. No callout fee if we carry out the repair.