We prioritise stuck-open and security-risk calls above routine repairs and installs. Evenings and weekends covered, straight pricing over the phone where we can give it.
Tap the one that matches, we'll tell you what it likely means and whether it's a same-day job.
We'll ask what the door is doing, not what you think is wrong with it, those are often different things, and it saves the engineer turning up with the wrong part. If it's a straightforward fix like a snapped cable or a door off its track, we'll usually give you a firm price on the phone. If it needs a look first, we'll give you a realistic window instead of a vague "sometime today."
Out-of-hours calls cost more than a Tuesday morning slot, and we won't pretend otherwise, an engineer coming out at 9pm on a Sunday is a different cost to us than one already on a Tuesday morning round. What we won't do is charge a callout fee on top if we end up carrying out the repair.
We only promise a same-day or evening slot when it's genuinely available that day, if every engineer is already booked, we'll tell you honestly rather than promise something we can't deliver and leave you waiting by the phone.
Stop if it's not moving smoothly. Forcing it past a jam usually bends the track or cracks a panel, two problems instead of one.
The motor isn't built to lift the door's full weight. Keep trying and you'll likely burn it out along with the spring.
An open garage overnight is the single most avoidable insurance claim we hear about. Call, even just for a temporary secure fix.
Most doors have a manual release cord for exactly this situation. We can talk you through it safely over the phone while help is on the way.
Same-day and emergency callouts across Edgbaston, Solihull, Sutton Coldfield, Moseley, Harborne, Kings Heath and the wider West Midlands. Response time depends more on traffic on the day than on distance, so it's worth just calling rather than guessing whether you're covered.
Call 07884 055137Most calls booked before early afternoon get a same-day slot. No callout fee if we carry out the repair.